[OSL | CCIE_Voice] Attendant Console hunt group member busy?

[Michael Luo]

Thanks for the info.  But it doesn't apply to my scenario.

1) I'm not getting fast busy.  I'm getting slow busy.

2) I didn't specify user/line pairs.  I specify DN only, which does NOT
require user login.

Thanks for your help.



On Tue, Feb 8, 2011 at 11:52 AM, ccieid1ot <ccieid1ot at gmail.com> wrote:

> Q. Why do I get a fast busy when I call the pilot point?
>
>  *A. *The pilot point and/or the controlled phones are not in the
> controlled device list of the 'ac' user. You must create a user with id 'ac'
> from the Cisco CallManager user administration page, and associate all pilot
> points and attendant phones with this user. Make sure that this user checks
> *Enable CTI Application Use*. The default password for this user should be
> *12345*. If you want to change the password, see How do I change the
> password for the 'ac' user?<http://www.cisco.com/en/US/products/ps7282/products_qanda_item09186a00800b0a20.shtml#qa6>
>
>  Q. Why do I still get a fast busy when I call the pilot point after I
> have associated the devices with the ac user?
>
>  *A. *It can be that the user(s) specified in the user/line pair(s) in the
> hunt-group associated with the pilot point is not online. Log in and go
> online from the Cisco CallManager Attendant Console GUI. If this does not
> work, you may be running into Cisco bug ID CSCdw86252<http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCdw86252>(
> registered <http://tools.cisco.com/RPF/register/register.do> customers
> only) - 'User Device Association is Lost Sometimes in Device Association
> page'. Go to the Cisco CallManager Administration pages and re-associate the
> relevant devices that are no longer associated with the user.
>
>
>
> On Tue, Feb 8, 2011 at 10:20 AM, Michael Luo <houtong at gmail.com> wrote:
>
>> Do we need to get users logged in if we chose device members?
>>
>> I thought it was only required when we choose "user member".
>>
>> see
>> http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_1_2/ccmfeat/fsccmac.html#wp1225737
>>
>> Maybe I misunderstood it?
>>
>> Thanks!
>> Michael
>>
>>
>>
>> On Tue, Feb 8, 2011 at 10:13 AM, ccieid1ot <ccieid1ot at gmail.com> wrote:
>>
>>> If you hear busy then none of the users are logged in to ac.
>>>
>>> duy
>>> ccie #27737 voice
>>>
>>> tmobile g2
>>> On Feb 8, 2011 10:00 AM, "Michael Luo" <houtong at gmail.com> wrote:
>>> > I'm using the native Attendant Console on CUCM 7.1.2. Information as
>>> below:
>>> >
>>> > Hunt Pilot: 5500
>>> >
>>> > Member: 5001, 1001
>>> >
>>> > Calling party: 5002
>>> >
>>> > Time: 02/07 18:06:58
>>> >
>>> >
>>> >
>>> > Symptom:
>>> >
>>> > 1) If I have "Queuing Enable" option checked, caller heard music.
>>> >
>>> > 2) If I have "Queuing Enable" option unchecked, caller heard busy.
>>> >
>>> >
>>> >
>>> > By looking at AC logs, it looks like AC thought members were busy. But
>>> in
>>> > fact, they weren't.
>>> >
>>> >
>>> >
>>> > I've tried restart Attendant Console service, restart CTIManager,
>>> restart
>>> > CUCM, reset phones. Symptom persists.
>>> >
>>> > In AC logs: "208[Thread-87]02/07 22:14:09.921 INFO Thread-87 >>>
>>> ACPilotRP:
>>> > 5500: CallID: 33633439 No lines active to route the call".
>>> >
>>> > Any pointer would be appreciated. Attached are the configuration and AC
>>> > logs.
>>> >
>>> > Thanks!
>>>
>>
>>
>
>
> --
> duy
> CCIE #27737 Voice
>
>
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