[OSL | CCIE_Voice] Attendant Console hunt group member busy?

[Michael Luo]

Do we need to get users logged in if we chose device members?

I thought it was only required when we choose "user member".

see
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_1_2/ccmfeat/fsccmac.html#wp1225737

Maybe I misunderstood it?

Thanks!
Michael


On Tue, Feb 8, 2011 at 10:13 AM, ccieid1ot <ccieid1ot at gmail.com> wrote:

> If you hear busy then none of the users are logged in to ac.
>
> duy
> ccie #27737 voice
>
> tmobile g2
> On Feb 8, 2011 10:00 AM, "Michael Luo" <houtong at gmail.com> wrote:
> > I'm using the native Attendant Console on CUCM 7.1.2. Information as
> below:
> >
> > Hunt Pilot: 5500
> >
> > Member: 5001, 1001
> >
> > Calling party: 5002
> >
> > Time: 02/07 18:06:58
> >
> >
> >
> > Symptom:
> >
> > 1) If I have "Queuing Enable" option checked, caller heard music.
> >
> > 2) If I have "Queuing Enable" option unchecked, caller heard busy.
> >
> >
> >
> > By looking at AC logs, it looks like AC thought members were busy. But in
> > fact, they weren't.
> >
> >
> >
> > I've tried restart Attendant Console service, restart CTIManager, restart
> > CUCM, reset phones. Symptom persists.
> >
> > In AC logs: "208[Thread-87]02/07 22:14:09.921 INFO Thread-87 >>>
> ACPilotRP:
> > 5500: CallID: 33633439 No lines active to route the call".
> >
> > Any pointer would be appreciated. Attached are the configuration and AC
> > logs.
> >
> > Thanks!
>
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