[OSL | CCIE_Voice] Attendant Console hunt group member busy?

ccieid1ot ccieid1ot at gmail.com
Tue Feb 8 11:13:08 EST 2011


If you hear busy then none of the users are logged in to ac.

duy
ccie #27737 voice

tmobile g2
On Feb 8, 2011 10:00 AM, "Michael Luo" <houtong at gmail.com> wrote:
> I'm using the native Attendant Console on CUCM 7.1.2. Information as
below:
>
> Hunt Pilot: 5500
>
> Member: 5001, 1001
>
> Calling party: 5002
>
> Time: 02/07 18:06:58
>
>
>
> Symptom:
>
> 1) If I have "Queuing Enable" option checked, caller heard music.
>
> 2) If I have "Queuing Enable" option unchecked, caller heard busy.
>
>
>
> By looking at AC logs, it looks like AC thought members were busy. But in
> fact, they weren't.
>
>
>
> I've tried restart Attendant Console service, restart CTIManager, restart
> CUCM, reset phones. Symptom persists.
>
> In AC logs: "208[Thread-87]02/07 22:14:09.921 INFO Thread-87 >>>
ACPilotRP:
> 5500: CallID: 33633439 No lines active to route the call".
>
> Any pointer would be appreciated. Attached are the configuration and AC
> logs.
>
> Thanks!
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